Medihealth Rx

Our staff are members of your local health & wellbeing team.

They aim to provide you with the highest quality of health and wellbeing. To do this they need to keep records about you, your health and the care we have provided or plan to provide to you.

We know that you value your privacy and the security of personal information held about you.

Information recorded

As part of providing a safe and efficient service, there is certain information that we may record. This includes details of  significant advice given and referrals where applicable made to other healthcare professionals and any other relevant information.

Information recorded may include:

• basic details about you, such as address, date of birth, next of kin
• records of medicines you may be taking or recommended by another health care professional and which have been supplied by us
• details of medicines purchased from us without a prescription 
• other details and notes about your health and medical treatment
• information relevant to your continued care from other people who care for you and know you well, such as other health professionals and relatives
• any other services we provide to you

Processing Information 

We process your personal data where applicable, which includes:

information from health care services we provide to you  for the purposes of:

• your care – providing services and care to you and, as appropriate, sharing your information with other healthcare professionals
• our payments – sharing your information with relevant authorities to check the accuracy of our payments
• management – sharing only limited information with the relevant authorities who ensure we maintain appropriate service standards 

We hold your information for as long as advised by the relevant authority or regulation.

We process your personal data in the performance of a task in the public interest for the provision of healthcare and treatment. We are responsible for the confidentiality of your information.

Your Rights

You have the right to confidentiality under the General Data Protection Regulation and [the Data Protection Act 2018] and the common law duty of confidence.

We also comply with the Code of Practice on Confidential Information and have a requirement under their professional standards to keep records about you confidential, secure and accurate.

All of our staff contracts of employment contain a requirement to keep patient information confidential.

You may choose to opt out of using your data for planning and research purposes.

Our guiding principle is that we process your records in strict confidence.

Your right to view your health record

You have the right to ask for a copy of all records about you (generally in paper or electronic form).

There may be a charge for a paper copy of the information we hold about you. We are required to respond to your request within one month.

You will need to give adequate information in order for pharmacy staff to identify you (for example, full name, address and date of birth). You will be required to provide ID, for example a passport, full driving licence or credit/debit card before any information is released to you.

If you think any information we hold on you is inaccurate or incorrect, please let us know.

You may object to us holding your information.

You may lodge a complaint with the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Our Data Protection Officer is Mr Roshan Jayaseelan at Medihealth Rx (see contact section of website for details)